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Intern, Cloud and AI Engineering

Work location:  Kowloon Bay

Responsibilities

•    Assist in the monitoring, maintenance, and documentation of our enterprise Azure cloud environment and Microsoft 365 ecosystem.
•    Evaluate and test emerging AI tools, including GitHub Copilot and Microsoft 365 Copilot, to identify use cases for improving team productivity.
•    Assist in developing and configuring ServiceNow AI capabilities, Now Assist to automate IT service management tasks, enhance self-service portals, and improve ticket resolution times.
•    Develop and test automation workflow to streamline routine identity management and infrastructure tasks.
•    Support the IT operations team with resolving cloud infrastructure tickets and improving workflows within our ServiceNow platform.
•    Participate in team brainstorming sessions to design scalable cloud architecture and AI-driven service improvements.

Requirements

•    Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field. 
•    Basic understanding of cloud computing concepts, preferably Microsoft Azure. 
•    Familiarity with Microsoft 365 services (e.g., Teams, SharePoint, Exchange) is a plus. 
•    Interest in Artificial Intelligence technologies and automation tools. 
•    Strong analytical, problem-solving, and communication skills. 
•    Eagerness to learn, proactive attitude, and ability to work collaboratively in a team environment.

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.
Posted on:  23 Jun 2026
Job Type:  Temporary (< 1yr)

About Ricoh

For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.

Ricoh is a global leader in the office document market and in workflow improvement. We are internationally renowned for our expertise and our success is based on breakthrough technology, innovative engineering, and superior product quality.

In a rapidly changing business environment, Ricoh provides a wealth of products, services, and solutions that simplify routine tasks, enable better collaboration, and help people achieve their personal and business objectives. We understand how people use our products and solutions and anticipate their future needs. We believe that it’s not enough to merely improve the way our customers do business—we must create benefits for their customers, as well.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions.

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