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Customer Experience Specialist

Work location:  Kowloon Bay

Responsibilities

  • Support the development and execution of customer engagement strategies to enhance overall customer experience
  • Collaborate with cross-functional teams to support the continuous improvement of customer journeys across touchpoints
  • Collect, analyse, and interpret customer engagement metrics, sentiment, and behavioural data to identify insights, trends, and improvement opportunities, including workflow automation.
  • Monitor performance of engagement initiatives and provide regular reporting and recommendations to stakeholders
  • Assist in ad-hoc projects and new initiatives

Requirements

  • Bachelor’s degree in Data Analytics, Business Administration, Marketing, Communications, or a related discipline
  • Preferable 2 years’ experience in data analysis, customer engagement, CRM, project management or related fields
  • Knowledge of Python, RPA, Power BI, SQL or other digital tools is an advantage
  • Strong problem-solving mindset with a focus on continuous improvement
  • Good teamwork and collaboration skills
  • Excellent communication skills, both written and verbal in English and Chinese
  • Fresh graduates or candidates with less experience will be considered as a Trainee role

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.
Posted on:  25 Jun 2026
Job Type:  Permanent

About Ricoh

For over 50 years, Ricoh has led the way in providing innovative workplace solutions for our clients in Hong Kong and Macau. In the early days, we specialised in digital copiers, then expanded to smart technology and cloud solutions, ensuring our clients stay ahead of the game.  

Ricoh Hong Kong has always been guided by our founder’s vision of Spirit of Three Loves: love your neighbour, love your country and love your work. These principles are the basis of how we conduct our business, and they encourage us to constantly contribute to the wellbeing of all.

That’s why, today, Ricoh Hong Kong has developed from being a company that supports offices into a market leader of smart workplace solutions and services. We are ready for a future driven by innovation and technological advancements, and we look forward to helping our clients embrace change as we do so ourselves.

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