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Handling inbound phone calls, digital tickets, live chats and emails from our customers in contact centre
Providing high quality service to our customers and help resolve their queries at first contact where possible
Processing customer’s requests in a timely and accurate manner
Achieving individual performance expectations and development
Requirements
Excellent customer-service manner, communication and problem solving skills
Fluency in Cantonese, and good command of English or Putonghua
Proficient PC skills and willingness to learn
A pass in five subjects including Chinese and English in HKCEE or HKDSE or above
Minimum 1 year experience in call centre environment or customer service field
Those with more relevant experience will be considered as Senior CS Representative
Fresh graduate are welcomed to apply
Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.
Posted on:
16 Jul 2025
Job Type:
Permanent
About Ricoh
For over 50 years, Ricoh has led the way in providing innovative workplace solutions for our clients in Hong Kong and Macau. In the early days, we specialised in digital copiers, then expanded to smart technology and cloud solutions, ensuring our clients stay ahead of the game.
Ricoh Hong Kong has always been guided by our founder’s vision of Spirit of Three Loves: love your neighbour, love your country and love your work. These principles are the basis of how we conduct our business, and they encourage us to constantly contribute to the wellbeing of all.
That’s why, today, Ricoh Hong Kong has developed from being a company that supports offices into a market leader of smart workplace solutions and services. We are ready for a future driven by innovation and technological advancements, and we look forward to helping our clients embrace change as we do so ourselves.
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