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IT Service Trainee

Work location:  Kowloon Bay

Responsibilities

  • Provide first-line IT support to end users including setup and maintenance of user accounts, installation and maintenance of desktop, server, networking, cloud and cyber security systems 
  • Monitor, manage and troubleshoot applications and systems to ensure a smooth business operation 
  • Support on cloud exchange, network security and data centre dashboard monitoring services. 
  • Perform administration, patching, troubleshooting, deployment and health checking on hardware/on-perm system on a regular basis
  • Other IT-related duties as assigned

Requirements

  • Diploma in Computer Science, Information Technology or related discipline 
  • 1 years field service relevant working experience in providing L1/L2 system support
  • Basis knowledge in PC, Microsoft Windows, Office applications, VMware and Backup solutions
  • Basis knowledge in networking technologies, such as firewalls, Router, LAN/WAN
  • Good personal communication skills and positive mindset
  • Able to work independently and self-motivated
  • On-the-job training would be provided

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.
Posted on:  30 Jan 2026
Job Type:  Permanent

About Ricoh

For over 50 years, Ricoh has led the way in providing innovative workplace solutions for our clients in Hong Kong and Macau. In the early days, we specialised in digital copiers, then expanded to smart technology and cloud solutions, ensuring our clients stay ahead of the game.  

Ricoh Hong Kong has always been guided by our founder’s vision of Spirit of Three Loves: love your neighbour, love your country and love your work. These principles are the basis of how we conduct our business, and they encourage us to constantly contribute to the wellbeing of all.

That’s why, today, Ricoh Hong Kong has developed from being a company that supports offices into a market leader of smart workplace solutions and services. We are ready for a future driven by innovation and technological advancements, and we look forward to helping our clients embrace change as we do so ourselves.

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