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Lead, Digital Solutions

Work location:  Kowloon Bay

Responsibilities

• Responsible for providing day-to-day support in HRIS (SAP SuccessFactors) operations like Position Management, report compiling, new hires SSF account maintenance, users’ permission management & governance. Act as a local governor role and work closely with regional HRIS administrator.
• Understand internal stakeholders’ needs. Enhancing digital employee experiences throughout employee life cycle. Automate HR processes by fully utilizing the SSF features like Employee Central, On/offboarding, Recruitment, Compensation, Performance & Goals. Streamline HR workflow and processes to achieve operational efficiency by partnering with regional HRIS team and APAC vendor.
• Compile Compensation and PMGM Review Template on need basis by supporting the Compensation & Operation team.
• Review & improve internal HR Communication SharePoint infrastructure by leverage the latest AI or digital process.
• HRIS data analytics and compile monthly workforce management report to key stakeholders.
• Driver for HR AI applications in workplace. Adopt digital and AI tools like Copilot, Power Automate, Power BI to improve HR digital experience
• Conduct HRIS training to internal stakeholders including new hires. Promote the adoption of SSF.
• Support diversity & inclusion data analysis as well as other ad hoc projects.
• Act as a project lead for People & Culture Projects including SSF Employee Self Service or new features UAT and Launch.
• Participate in Ricoh ISO 27001 (Information Security Management ISO) related assignment , system audit (internal & external) . System governance and
information asset risk management. Involve in system audit by internal & external on need basis.

Requirements

  • University degree in Information Systems, Computer Science, Human Resources, or a related discipline
  • Minimum 5 years’ hands‑on experience in HRIS management or process excellence
  • Strong experience with SAP SuccessFactors (position management, compensation, performance management) or SAP HCM
  • Advanced proficiency in Microsoft Excel (e.g. lookups, pivot tables), Microsoft 365, SharePoint, and PowerPoint
  • Strong analytical, problem‑solving, and data interpretation skills
  • Excellent project management with leadership skill. Detail‑oriented, reliable, and a collaborative team player
  • Proficient in both English and Chinese

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.
Posted on:  8 Jun 2026
Job Type:  Contract (> =1 yr)

About Ricoh

For over 50 years, Ricoh has led the way in providing innovative workplace solutions for our clients in Hong Kong and Macau. In the early days, we specialised in digital copiers, then expanded to smart technology and cloud solutions, ensuring our clients stay ahead of the game.  

Ricoh Hong Kong has always been guided by our founder’s vision of Spirit of Three Loves: love your neighbour, love your country and love your work. These principles are the basis of how we conduct our business, and they encourage us to constantly contribute to the wellbeing of all.

That’s why, today, Ricoh Hong Kong has developed from being a company that supports offices into a market leader of smart workplace solutions and services. We are ready for a future driven by innovation and technological advancements, and we look forward to helping our clients embrace change as we do so ourselves.

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