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Operations Administrator

Work location:  Kowloon Bay

Responsibilities

•    Provide, monitor, communicate and distribute relevant operational messages among engineer teams, customers and service partners.
•    Support customer-facing activities, including customer onboarding, contract follow-up and coordination of office solution service requirements.
•    Maintain customer satisfaction and collaborate with key stakeholders to improve service performance.
•    Liaise with internal and external parties to ensure issues affecting the provision of IT and office solution services are resolved promptly.
•    Build and maintain strong client relationships to support long-term customer engagement and service development.
•    Schedule, dispatch and track daily service activities of service engineers to ensure timely service delivery.
•    Monitor and optimise work schedules as situations change to maximise service level agreement attainment.

Requirements

•    Diploma or above education background in Business, or Information Technology related discipline 
•    Proficiency in PC skills, including MS Word & Excel skills (pivot tables, VLOOKUP, etc)
•    Good interpersonal, communication, and facilitation skills in customer relationship management
•    Candidate with basic IT and project management knowledge is a definite advantage
•    Good analytical and problem-solving skills are essential

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.
Posted on:  9 Oct 2026
Job Type:  Permanent

About Ricoh

For over 50 years, Ricoh has led the way in providing innovative workplace solutions for our clients in Hong Kong and Macau. In the early days, we specialised in digital copiers, then expanded to smart technology and cloud solutions, ensuring our clients stay ahead of the game.  

Ricoh Hong Kong has always been guided by our founder’s vision of Spirit of Three Loves: love your neighbour, love your country and love your work. These principles are the basis of how we conduct our business, and they encourage us to constantly contribute to the wellbeing of all.

That’s why, today, Ricoh Hong Kong has developed from being a company that supports offices into a market leader of smart workplace solutions and services. We are ready for a future driven by innovation and technological advancements, and we look forward to helping our clients embrace change as we do so ourselves.

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