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Senior Service Engineer

Work location:  Kowloon Bay

Responsibilities

  • Provide 1st & 2nd level technical Support Service and escalate complex issues to supplier within the agreed service levels
  • Provide technical support and troubleshooting on network, server, desktop, hardware, software and application systems
  • Assist users with applications and systems, ensuring optimal performance
  • Document troubleshooting steps and resolutions in the ticketing system.
  • Keep track of status and frequently communicate with stakeholders of Service Requests and Incidents from case start-to-end 

Requirements

  • Diploma in Information Technology, Computer Science, Engineering or other related discipline
  • Knowledge in Microsoft desktop / Office 365 / Azure platforms
  • Understanding of networking (TCP/IP, VPNs, firewalls)
  • Holder of MCSA / Azure Administrator Associate certificates would be an advantage
  • 1-2 years field service relevant working experience
  • Good personal communication skills and positive mindset

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.
Posted on:  27 Jun 2025
Job Type:  Permanent

About Ricoh

For over 50 years, Ricoh has led the way in providing innovative workplace solutions for our clients in Hong Kong and Macau. In the early days, we specialised in digital copiers, then expanded to smart technology and cloud solutions, ensuring our clients stay ahead of the game.  

Ricoh Hong Kong has always been guided by our founder’s vision of Spirit of Three Loves: love your neighbour, love your country and love your work. These principles are the basis of how we conduct our business, and they encourage us to constantly contribute to the wellbeing of all.

That’s why, today, Ricoh Hong Kong has developed from being a company that supports offices into a market leader of smart workplace solutions and services. We are ready for a future driven by innovation and technological advancements, and we look forward to helping our clients embrace change as we do so ourselves.

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