DESKSIDE SUPPORT ENGINEER

Job Summary

Job Description

IT Support
- Provide technical supports to end-users on IT hardware (desktop, laptops, network
equipment etc.), software and network related issues.
- Daily IT operation support including PC setup, software installation, patch deployment, IT
inventory control, and backup operation.
- Work closely with Level 1 Service Desk to ensure the smooth escalation of
problems/incidents to Level 2.
- Provide timely response as per predefined SLAs and KPIs.
- To manage/troubleshoot/resolve end user’s problems/incidents promptly following
established procedures.
- Handle and dealing with vendors for IT Procurement.
- Manage corporate/customer IT assets, including hardware warranty, licenses, and
contracts.
- Involve in IT project and any other tasks as per assigned.
Solution Support
- Solution/Application - Perform installation, preventive/corrective maintenance, IT service,
software, and solution application.
- Provide on-site service or remote support on software, solution application and
information technology.
- Work with project team to deploy implementation of Hardware Equipment and Solutions
Products.

Education

- Possess at least a Diploma in IT/Computer Science.

Requirements

- Possess at least a Diploma in IT/Computer Science.
- At least 2 years in relevant working experience in a large-scale enterprise environment
providing desktop support to end users.
- Good communication and interpersonal skills. Fluent in English and Chinese to
communication with Chinese Associates in Hong Kong & China Office.
- Experience in ITIL (Information Technology Infrastructure Library) – Incident
Management, Problem Management, Request Fulfilment, and Change/Configuration
Management.
- Resourceful, strong problem-solving and analytical skills.
- Willing to work in a fast –paced, dynamic and team-oriented environment.