MANAGER, CONTRACT DEVELOPMENT AND COMPLIANCE

Job Summary

The purpose of the Ricoh Global Services Commercial team is to win and retain profitable business with Ricoh’s large global clients and target clients, by delivering well-constructed, often complex, competitively priced, and compelling proposals through application of global expertise and consistent global best practice, supporting both new service lines and core print businesses. Principles of best practice developed by this Contract Development & Compliance Manager (CD&C) will flow though all business segments and lines of business to ensure required levels of quality, global business compliance and efficiency for global client propositions. The CD&C Manager is also responsible for developing contractual material for global customers and ensuring internal compliance against published global standards.

Job Description

• Responsible for:
• Developing, publishing and updating global contracting vehicles (RIMA etc.) including appropriate schedules and responding to any queries about the documents from any segment (RGS/Region incl Line of Business).
• Addressing frequently used global contracting deliverables: global trading (e.g., currency, leasing, tax, and billing), security, technology, CSR, service capability and SLAs.
• With subject matter experts (SMEs), creating standard global SoWs for agreed new services
• Ensuring individual global customer contracts meet the published standards, deviations are identified, and risks are mitigated or escalated prior to global approval (Letter of Consent).
• Leading cross functional project teams to develop and maintain best practice commercial tools and technology and facilitating process improvements to drive efficiency within the sales and contracting processes.

International Account Specific Support:

Managing the Deal Approval & Contract Launch Process for International Accounts during the sales and contract negotiation phase:

• Providing subject matter guidance for global contracting phase particularly for issues related to commercial elements of the company’s contracting vehicles (e.g., currency, financing, and billing, service capability and SLAs)
• Preparing proposed contractual documentation for customers and providing drafting which allows for the negotiation of mutually agreeable positions
• Supporting Sales Leads to manage the Deal Registration activities required prior to contract negotiation
• Managing the Contract Approval process prior to contract signature and where necessary supporting  contract launch activity to the required stakeholders.

Note: Contractual vehicles may be updated on a quarterly or annual basis.

Internal approval for contracts usually must be completed within five (5) business days.

Contract negotiations typically take between 2 and 6 months from bid award to signature.

Education

Bachelor’s Degree or above, from a high-quality University preferably in Business or Law or a technical, science or engineering discipline (e.g. BEng, BSc).

Skills

• Analytics: Excellent analytical skills, diligent, thorough and methodical.  Ability to focus attention on detail in the right areas to make sound fact-based decisions without over-analysing. 
• Business Acumen: Ability to grasp clients’ needs within the context of their market and unique business situation and align these with Ricoh’s business model and capabilities.
• Leadership: Displays the confidence, authority and empathy to negotiate effectively with internal clients and to lead the internal team through projects (including contract updates) remaining well organized, calm under pressure and able to consistently make reasoned business decisions.
• Communication: Excellent written and verbal communication skills with a focus on persuasive writing and the ability to both coach and communicate at all levels of an organisation. Proficient in common Microsoft tools (e.g. Excel, PowerPoint) as well as common bid presentation software.
• Financial: Excellent grasp of the key financial aspects of business; profit and loss, cash flow, leasing and financing, interest rates, inflation, exchange rates, international trading, market forces.
• Company Fit: Works easily with colleagues of different styles and cultural backgrounds.  Affable, yet firm.
• Stye: Results oriented, passionate and demonstrates ability to work under pressure, to multitask and prioritize when required. Always meets commitments. Able to tolerate ambiguity, be flexible and adaptable, and make quick course corrections when necessary.
• Understanding of the structure, demands and working methodology of corporate IT, procurement, and legal departments.
• Fluent business English mandatory. A second language would be beneficial (e.g. Japanese) however more important is the ability to communicate effectively in English to those where English is their second language
• Minimum 5 years of experience in relevant industries or disciplines: bid, legal, contract negotiation, pricing, product marketing, procurement.
• Document drafting and customer negotiation experience in a dynamic environment, e.g., consulting firms, biotech, tech and engineering companies, etc