Tele-Sales Executive

Job Summary

Job Description

Key Responsibilities

1. Outbound Upgrade Calls to Single‑Unit MIF Customers

• Make outbound calls to single‑unit MIF customers for the team, to explore or promote machine upgrade opportunities.
• Engage customers, identify their needs, and generate interest for unit upgrades.
• Capture customer intent and guide interested customers to the next step (appointment booking, documentation process to upgrade or follow‑up by Account Manager).

2. Appointment Setting and Routing

• Convert qualified upgrade opportunities into appointments.
• Schedule appointments and route them to the assigned Account Manager for follow‑up.
• Ensure all appointment details, call notes, and customer information are accurately captured in CRM.
• Maintain high acceptance and conversion rates through quality qualification and communication.

3. Inbound Lead Qualification

• Respond promptly to inbound sales leads routed from Sales Admin Team.
• Validate lead quality using predefined qualification criteria.
• Document and route qualified leads to the correct Account Manager.
• Ensure seamless handoff and minimal lead leakage.
• Monitor Account Manager's responsiveness to inbound leads.

4. Reporting & Administration

• Maintain accurate and up‑to‑date customer interaction logs in CRM.
• Provide weekly reports on activities, KPIs, customer feedback trends, and issues encountered.
• Support continuous improvement by identifying recurring customer concerns or upgrade barriers.

Education

Skills

Required Skills & Experience

• 1-2 years of experience in tele-sales, call centre, customer service, or inside sales is preferred.
• Experience using CRM systems (e.g., Salesforce, HubSpot, Dynamics 365) is an advantage.
• Prior experience in B2B or equipment-based environments is a plus (but not mandatory).
• Strong communication skills with clear, professional phone etiquette.
• Confident and persuasive speaking ability, comfortable handling objections.
• Able to qualify customer needs and identify upgrade potential.
• Organized and disciplined in managing call lists, follow‑ups, and CRM updates.
• Target-driven with the ability to meet call and appointment KPIs.
• Fast learner with the ability to understand product value propositions quickly.
• Customer‑centric mindset and positive, resilient attitude.
• Basic proficiency in Microsoft Office (Excel, Outlook, Word).
• Ability to work independently while collaborating effectively with the Sales team.